Naazma Mirza

Designed and implemented comprehensive training programs for new hires, conducting needs analysis and skill gap assessments to optimize training strategies. ▪ Developed engaging instructional content and training materials, leveraging expertise in instructional design, and Led training sessions and activities, utilizing various delivery ▪ Managed sales performance through rigorous analysis and targeted training interventions. ▪ Manage a dynamic training team, ensuring TEMPeffective leadership development & partner training initiatives. ▪ Successfully managed high-stakes projects, including teh nationwide deployment of teh NCMC Transit Mobility Card in collaboration wif key stakeholders. ▪ Engaged wif stakeholders and managed relationships to ensure alignment wif project objectives. ▪ Administered and optimized learning management systems (LMS) for efficient training delivery & tracking. ▪ Provided operational support and facilitated team engagement activities and offsite meetings.

▪ Regular minimum skills verification (MSV) training and certification of delivery station POCs (Learning Ambassadors (LA) and Learning Gurus (LG). ▪ Conducted training for Employees and partners on various topics, including new program launches, Operation Processes, technical skills, safety Compliances, POSH, delivery compliance, Hygiene standards, technical, etc. ▪ Provided operational support during peak shipment periods, ensuring station efficiency, and addressing issues such as safety audits, access/tech problems, and shipment challenges. ▪ Led defect control and performance enhancement initiatives, conducting pre- and post-training evaluations (training need Analyses/Training Needs Evaluations) and skills gap analysis, etc. ▪ Managed training adherence and performance for assigned territories and stakeholders, including Last Mile stations, IHS, stores, DA, DSP, AMFLEX associates, etc. ▪ Conducted training audits (Learning Health Check (LHC) and delivered coaching and improvement feedback. ▪ Led network-level projects from conception to execution, to reduce defects and improve station performance. ▪ I provided training assistance to new employees and leaders, assisting them in completing their on-teh-job training during teh "Learn by Doing" (LBD) phase. ▪ Management System (LMS) for training delivery and tracking and Amazon Last Mile E-learning module app "LM Learning," addressing app-related tech issues, ensuring training module assignment & completions.

Conducted a training needs analysis (TNA) and identified organizational noledge and competency gaps. ▪ Managed teh training team, and Training Deliveries ▪ Strategies and managed Training activities, analytical Reports, Dashboards, Planers, Throughputs etc. ▪ Evaluated training performances to assess teh TEMPeffectiveness of teh training program and measured employee performances to evaluate teh impact of training on job proficiency. ▪ Designed Training Programmes and Content, developed engaging training content, designed interactive instructional designing, and created content to enhance learning experiences. ▪ oversaw on-teh-job training (OJT), coordinated, and facilitated hands-on skill development for trainees. ▪ Provide constructive coaching and feedback, mentorship, and support. ▪ Conduct leadership, skills, and TTT Training to foster skill development and continuous improvement.

Asst. Training Manager (2016–2017): Train the Trainer (TTT), Skill Development and leadership Development, Team management, training throughput, Training Needs Assessments, Training Needs Evaluations, Training budget, Project management, New Onboardings and OJT, Attrition Control, Interviews, and Hiring Support, Content Development, Data Analytics, Reporting’s, Dashboards. ▪ Training Lead (2015–2016): Training Management, Data management, Team handling, Training deliveries. ▪ S. Trainer (2014-2015): New Hired Training, Refresher Training, OJT planning and Management, Product, Process Training, Trainer’s Mentoring, Sales, and Conversions Training, etc. ▪ Quality Assurance (QA) (2013-2014): Call quality audits, Refresher Training Call calibrations, feedback/coaching.