Customer Service

Job Description

Job Description:

Manage large amount of calls

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Generate sales leads

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Use telephones to reach out to customers and verify account information

Work with customer service manager to ensure proper customer service is being delivered Job Accomplishments:

Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Graduate with a Degree