jobs class

Customer Service

Chennai
January 3, 2024
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Deadline date:

Job Description

Designation : Customer Care Executives

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

         Taking/Handling Inbound Customer calls, Outbound calls, Inbound Calls

         Listening to and understanding the customers requirements

         Provide product / service details & benefits to Customers

         Providing end to end solutions to the customer

         Asking the correct questions probing and prompting the customer wherever required

         Timely and accurate capturing all the information given by the customer

         Timely follow up with Brands as per Escalation matrix till closure