Customer Service

Job Description

Company Overview

Datamatics Business Solutions Ltd. (DBSL) is a pioneer in providing intelligent Business Process Management (iBPM) services. Our integrated offerings include; Database Solutions & B2B Marketing, Demand Generation & Sales Acceleration, Business Research, Finance & Accounting Outsourcing, Payroll and Contact Center Services. We leverage emerging technologies like Robotics, Machine Learning and Artificial Intelligence to power human-machine collaboration & enable seamless delivery. As a trusted partner to Fortune 1000 companies; our focus is on driving revenue growth, operational excellence, cost efficiency & customer intimacy for global clients. We serve customers across the globe and industries like Technology, Banking & Financial Services, Media & Publishing, Events, Manufacturing, Healthcare, Automotive, Retail & CPG, Travel & Logistics and Telecom.

Job Overview

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer inquiries through various channels. This is a full-time position located in Mumbai Suburban, Maharashtra, India with an employment type of Full-Time.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work in a fast-paced and dynamic environment
• Fresher Graduates with less than 1 year of experience are encouraged to apply
• Good command over the English language

Roles and Responsibilities

• Handle customer inquiries and provide accurate and timely information
• Problem-solving and resolving customer complaints
• Assist customers in navigating company products and services
• Maintain a high level of professionalism and empathy while interacting with customers
• Identify and escalate priority issues
• Document customer interactions and transactions
• Collaborate with team members to improve customer experience