Customer Service

Job Description

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹19,000.00 – ₹24,500.00 per month

**Benefits**:

– Provident Fund

Schedule:

– Day shift
– Monday to Friday

Supplemental pay types:

– Performance bonus

Ability to commute/relocate:

– Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Higher Secondary(12th Pass) (preferred)

**Experience**:

– total work: 1 year (preferred)

**Language**:

– English (preferred)
– Hindi (preferred)