Customer Service

Job Description

**Customer Service Responsibilities list**:

– Manage large amounts of incoming phone calls
– Generate sales leads
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Meet personal/customer service team sales targets and call handling quotas
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers

**Requirements and skills**
– Proven customer support experience or experience as a Client Service Representative
– Track record of over-achieving quota
– Strong phone contact handling skills and active listening
– Familiarity with CRM systems and practices
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
– High school diploma

**Salary**: ₹15,000.00 – ₹20,000.00 per month

**Benefits**:

– Cell phone reimbursement
– Health insurance

Schedule:

– Night shift

Supplemental pay types:

– Commission pay
– Performance bonus

**Education**:

– Higher Secondary(12th Pass) (required)

**Experience**:

– total work: 1 year (preferred)
– Customer service: 1 year (preferred)

**Language**:

– English (required)

**Speak with the employer**
+91 9833802629