Customer Service

Job Description

**Position Designation**

**Executive – Contact Center**

**Function – General Insurance
– Contact Centre**

**Reports To**

Dy. Manager / Assistant Manager /Sr. Executive

**Company**

Future Generali India Insurance Co. Ltd

**Position Requirements & Responsibilities**

Aspiring Professionals with Good Communication skills who are enthusiastic, youthful (by character and not necessarily age), enjoy serving customers and are eager to make a career in customer service.

**Position Responsibilities**
– Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)
– Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
– Accurately document the interactions and ensuring fulfilment of any follow-up commitments.
– Ensure adherence to defined processes and required verbatim
– Undergo periodic trainings and certifications
– Work in rotational shifts & days (9 hours shift, 7 week offs in a month).
– Late/Night shifts for men only.
– For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

**Profile**

**Qualifications and Experience**

Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background.

**Fresher are also welcome**

**Competencies Required**

Language & Communication Skills:

– Good Command of English and Hindi.
– Capable to document customer conversation in system
– Knowledge of South Indian Languages would be added advantage.

Technical Skills:

– Basic computer & internet literacy and able to learn Insurance & CRM systems.
– MS Office proficiency will be an added advantage

Personality and Attitudes
– Positive, Service-Oriented attitude
– Team player with readiness to go the extra-mile
– Ability to work under pressure and handle irate customers
– Quality Consciousness
– Willingness to learn & upgrade ones skills regularly

**Salary**: ₹150,000.00 – ₹240,000.00 per month

Schedule:

– Day shift
– Monday to Friday

Ability to commute/relocate:

– Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Higher Secondary(12th Pass) (preferred)

**Experience**:

– total work: 1 year (preferred)
– Customer service: 1 year (preferred)

**Language**:

– English (preferred)
– Hindi (preferred)

**Speak with the employer**
+91 9930230216