Customer Service

Job Description

Customer Service Representative

**Duties**:

– Assist customers with inquiries, concerns, and requests in a professional and timely manner
– Upsell products and services to maximize customer satisfaction and company revenue
– Analyze customer needs and provide appropriate solutions or recommendations
– Accurately enter and update customer information in the database
– Maintain a high level of product knowledge to effectively address customer inquiries
– Handle customer complaints and resolve issues to ensure customer retention
– Follow company policies and procedures to ensure consistent service delivery
– Collaborate with other team members to achieve departmental goals

**Skills**:

– Excellent verbal and written communication skills in English
– Strong phone etiquette and active listening skills
– Ability to communicate effectively with customers from diverse backgrounds
– Bilingual proficiency in English and Spanish is a plus
– Multilingual skills are highly desirable
– Strong data entry skills with attention to detail and accuracy

If you are a motivated individual with excellent communication skills, we want to hear from you! Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required. Other duties may be assigned based on business needs.

**Salary**: From ₹20,000.00 per month

Schedule:

– Day shift
– Monday to Friday

**Education**:

– Higher Secondary(12th Pass) (preferred)

**Language**:

– English (required)
– Hindi (required)

Ability to Commute:

– Bengaluru, Karnataka (required)

Ability to Relocate:

– Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person