Customer Service Desk

Job Description

Job description:

– Should have complete understanding of ITIL
– Should be having good communication skills both written and verbal
– Should be aware of incident, request and problem management
– Have to keep users updated and should have endless coordination with cross domains or global team
– Direct unresolved issues to next level or ensure timely escalations
– Preparing and publishing daily, weekly reports

**Salary**: ₹18,000.00 – ₹25,000.00 per month

**Benefits**:

– Paid sick time
– Paid time off
– Provident Fund

Schedule:

– Rotational shift

COVID-19 considerations:
All customers required to wear mask.

Ability to commute/relocate:

– Gurgaon, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Bachelor’s (required)

**Experience**:

– Technical support: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX