ecom shipping solutions private limited

Customer Service Executive

Mumbai
February 20, 2024
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Deadline date:

Job Description

Minimum Graduate

Persuasive Speaking Skills

Good command over English and Marathi

Listening Skills

Desire to learn

Can handle inbound and outbound calls

Assertiveness

Conflict resolutions

**– Roles and Responsibilities**
– Manage large amounts of incoming phone calls
– Identify and assess customers needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts.
– Follow communication procedures, guidelines and policies

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹240,000.00 – ₹300,000.00 per year

Schedule:

– Day shift
– Morning shift

**Education**:

– Bachelor’s (preferred)