Customer Service Representative

Job Description

Vendor Development Team:

– They are responsible for making onboarded vendors live on marketplaces and websites.
– Assist & Coordinate with teams like inventory, order processing & customer service to resolve their queries and issues.
– Manage existing vendors (Queries & Escalations).
– Vendor Analysis Reports.
– Pricing Analysis Reports.
– Publishing Sales Reports – Daily, Weekly, Monthly & Yearly.
– Building Rapport with the vendors.
– Procuring SKU selling exclusivity, Marketing Budgets & Promotions.
– Invoice Reconciliation.
– Pricing negotiation with vendors.Vendor Development Team:

– They are responsible for making onboarded vendors live on marketplaces and websites.
– Assist & Coordinate with teams like inventory, order processing & customer service to resolve their queries and issues.
– Manage existing vendors (Queries & Escalations).
– Vendor Analysis Reports.
– Pricing Analysis Reports.
– Publishing Sales Reports – Daily, Weekly, Monthly & Yearly.
– Building Rapport with the vendors.
– Procuring SKU selling exclusivity, Marketing Budgets & Promotions.
– Invoice Reconciliation.
– Pricing negotiation with vendors
– Pure Night Shift

**Salary**: Up to ₹30,000.00 per month

Schedule:

– Night shift

Ability to commute/relocate:

– Mumbai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Bachelor’s (preferred)

**Experience**:

– total work: 3 years (preferred)
– Customer service: 3 years (preferred)

**Language**:

– English (preferred)
– Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX