Customer Service Representative

Job Description

Our client is hiring **Customer Service Representative**

**Responsibilities**:

– _Respond to inbound tickets and queries of customers_
– _Performing data entry_
– _Strive for first call resolution and take true ownership of customer needs and issues_
– _Communicate and follow instructions for one call customer resolution_
– _Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns_

**Fluency in English and Hindi is mandatory**

Qualification: 10th/ 12th pass

Experience: 1 + years **(_Freshers can also apply_)**

Location: Kannur

Shift: Rotational shifts & Rotational Week-offs

Schedule:

– Day shift

Ability to commute/relocate:

– Kannur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Secondary(10th Pass) (preferred)

**Experience**:

– Customer service: 1 year (preferred)

**Language**:

– English (preferred)
– Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX