Customer Service Representative

Job Description

**Salary Negotiable (Night Shift)**

**Exp : 0-2 years**

**Work From Office Only**

**No Cab Facility**

**Interview mode: Telephonic**

**Responsibilities**
– Good English communication skills
– Providing proactive customer outreach
– Responding promptly to customer inquiries.
– strong phone call contact handling skills and active listening
– Manage incoming/Outgoing phone calls
– Generate sales leads
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
– Follow communication procedures, guidelines, and policies
– Take the extra mile to engage customers
– Excellent communication and presentation skills
– Customer Orientation and ability to adapt/respond to different type of character
– Attracts potential customers by answering product and service questions and suggesting information about other products and services

**Salary**: ₹12,000.00 – ₹35,000.00 per month

Schedule:

– Night shift

Supplemental Pay:

– Overtime pay

Ability to commute/relocate:

– Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Higher Secondary(12th Pass) (preferred)

**Experience**:

– total work: 1 year (preferred)
– Customer service: 1 year (required)

**Language**:

– English (required)

**Speak with the employer**

+91-XXXXXXXXXX