Customer Service Representative

Job Description

KIA 360 is an experience center, a perfect space for imagination and inspiration, driven by advanced technology and modern-day innovation.

Located in Gurugram being India’s first of a kind store.

Position: Docent Customer service professionals who will be our Brand Storyteller.

Job role:
To attend walk-in customers, make their experience more pleasurable and informative with his/her expert knowledge of the KIA brand and products. They will have these customers go through each zone and lead them through reality and virtual reality to introduce KIA’s vehicles

Attract & influence customer’s curiosity & increase engagement

Actively participate in various marketing events & promotional activities

Undergo constant training & upgrade their product knowledge

Support & help new team members with their knowledge

Timely update internal team/supervisor in case of any technical glitches to get the same fixed

Education & Experience required: A graduate with 0-2 years of customer service/handling experience

Excellent English communication skills

Experience working at store level will be an advantage

Having worked in automobile industry with a passion for cars will be an added advantage

Age between 21-30 years

**Salary**: ₹30,000.00 – ₹40,000.00 per month

**Benefits**:

– Health insurance
– Provident Fund

Schedule:

– Day shift

Ability to commute/relocate:

– DLF Phase 3, Sector 24, Gurgaon – 122010, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Bachelor’s (preferred)

**Language**:

– English (required)