Customer Service Representative

Job Description

A customer support representative’s primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.

Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:

– A customer support team’s underlying focus is on problem solving in the short term.
– Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
– Customer support is measured by factors like speed and quality of help received.
– Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

**Salary**: ₹15,000.00 – ₹20,000.00 per month

Schedule:

– Day shift

Ability to commute/relocate:

– Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

– Bachelor’s (preferred)

**Experience**:

– total work: 1 year (preferred)
– Customer service: 1 year (preferred)

**Language**:

– English (preferred)
– Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX