Customer Service

Job Description

*openings in international bpo*

Process – blended process

location – Mohali

Experience – 1year experience in BPO is mandatory

Qualification – undergraduate and graduate

salary -25k CTC

good communication skills required

immediate joiner is required

share resume on 8978933011

Job Overview

seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our users. This is a full-time position based in New Delhi, Delhi, and is suitable for candidates with 1 to 3 years of experience in customer service.

Qualifications and Skills

• 1-3 years of experience in customer service
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in using CRM software
• Attention to detail and accuracy
• Ability to work well in a team environment
• Flexibility to work shifts and weekends as required
• Positive and professional attitude
• Ability to handle difficult customers with patience and empathy

Roles and Responsibilities

• Responding promptly to user inquiries via phone, email, and chat
• Providing accurate and reliable information to customers regarding job opportunities
• Assisting users with navigating the website and resolving any technical issues
• Handling and resolving customer complaints and concerns in a professional manner
• Maintaining a high level of knowledge about the company’s products and services
• Identifying and escalating priority issues or trends to the appropriate teams
• Building and maintaining positive relationships with users to ensure a high level of customer satisfaction
• Coordinating with internal teams to address customer inquiries and requests
• Updating and maintaining customer records and interactions in the CRM system
• Contributing to the improvement of customer service processes and procedures